Cancelling, reactivating and failed payments

You can cancel a site's plan at any time from the dashboard. The site stays live until the end of the billing period you've already paid for.

Cancel a plan#

1. Go to the dashboard.
2. On the site's card, open the menu.
3. Click Cancel Subscription.

The card's badge changes to Ending soon. Your plan won't renew, and your site stays published until the current billing period ends. Cancelling doesn't refund the rest of the period.

Reactivate a plan#

If you change your mind before the period ends, you can undo the cancellation.

1. Go to the dashboard.
2. On the site's card, click Reactivate.

The badge changes back to Subscribed and the plan renews as normal. If you have no saved card, the subscribe window opens so you can add one.

Once a plan has ended, Reactivate is no longer available. Subscribe again from the site's card instead.

If a payment fails#

If a renewal payment doesn't go through, Drome emails you with the subject "Update your payment method". Common causes are an expired card, a declined card, or not enough funds.

Your site stays live while the payment is retried over the next few days, and its card on the dashboard shows Payment failed. To fix it:

1. Go to Payment methods, or click the Payment failed badge.
2. Add a new card, or click Make Default on a working card.

Either action retries the outstanding payment with that card. If you've already updated your card, you don't need to do anything else.

If your bank needs an extra check, such as 3D Secure, you'll get a "Complete your payment" email instead. Go to Payment methods and click Confirm payment, then finish the check your bank shows.

When a plan ends#

A plan ends when a cancelled plan reaches the end of its billing period, or when a failed payment isn't recovered. When that happens, the site is unpublished automatically and goes offline.

Your site isn't deleted. You can still open it in the editor, change it, and preview it. Its badge shows Draft.

See Plans and pricing and Preview and publish.